Student Spotlight: Sydney Rice
ASU Freshman & Intuit Product Expert
Starting college is a big step—new classes, responsibilities, and finding a rhythm that balances it all. For Sydney Rice, a freshman at Arizona State University majoring in International Relations, the decision to take on a professional role alongside her studies might seem ambitious. However, for Sydney, working as an Intuit Product Expert through Education at Work has fit seamlessly into her college experience and provided her with skills and confidence that will stick with her well beyond her time at ASU.
Gaining Real-World Skills Early On
Sydney’s role at Intuit puts her on the front line of customer support, where no two days are precisely the same. Each customer brings a unique question or challenge, and it’s up to her to provide helpful solutions—sometimes on the fly.
“This position has helped me sharpen my critical thinking and problem-solving skills,” Sydney shares. “Customers often call in with specific challenges, and I have to think quickly, stay calm under pressure, and find the right solution. Sometimes, that means relying on the resources available to me; sometimes, it’s about trusting my judgment. Either way, every conversation is a learning opportunity.”
But beyond solving technical issues, Sydney says one of the biggest takeaways has been developing strong customer service skills—something she knows will benefit her long after this job. “Learning how to connect with customers, even when frustrated, and helping them feel supported has been huge for my growth.”
Connecting Coursework with Career Goals
As an International Relations major, Sydney’s coursework revolves around understanding people’s cultures and how communication plays a key role in diplomacy and leadership. She’s found that her experience at Intuit mirrors many of those same lessons.
“Communication is everything in my field,” Sydney explains. “Every day in this role, I interact with people from all different backgrounds, personalities, and situations. It’s up to me to make sure they feel heard and supported, whether the conversation is easy or challenging. That experience aligns perfectly with what I’m learning in my classes.”
She adds that her job has also taught her valuable lessons in patience, empathy, and adaptability—qualities she sees as essential to her future career.
Flexible, Student-First Work Environment
One of the reasons Sydney is eager to recommend Education at Work to fellow students is the flexibility and support built into the program. Unlike traditional student jobs, E@W understands that academics come first and balancing life as a college student requires adaptability.
“I’d recommend working here to any friend looking for a job,” Sydney says. “It’s not just about earning a paycheck—although that’s a bonus. What I appreciate most is how flexible and student-focused it is. I can prioritize my classes, exams, and schoolwork and still pick up shifts that fit my schedule.”
That flexibility allows Sydney to fully embrace the college experience without sacrificing valuable work experience. “You can still have a social life, hang out with friends, and enjoy all the things that make college fun while also gaining skills and experience that will help you after graduation.”
Building a Foundation for the Future
In addition to the hands-on skills and customer service experience, Sydney also benefits from Education at Work’s tuition assistance program, which helps lighten the financial burden of college. For her, it’s the full package—real-world experience, professional development, flexibility, and financial support—all designed to help students succeed.
As Sydney continues her journey at ASU, she’s confident that the skills and knowledge she’s building will serve as a strong foundation for her future career. “This experience has been such an important part of my growth,” she reflects. “It’s setting me up for success—not just in college, but in life.”
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