A Unique Alternative Solution To BPOs

In today’s hyper-competitive market, Corporations and Business Process Outsourcing (BPO) companies face a recurring challenge: employee retention. High attrition rates in the industry can be attributed to various factors, including the demanding nature of the job, inconsistent schedules, and the absence of career growth opportunities. 

This constant turnover results in increased hiring and training costs for the BPO, and lower productivity combined with potentially diminished customer satisfaction for the company partner which all impact a company’s bottom line.

Firstly, finding a smart, eager, and adaptive workforce is critical in addressing retention issues. Hiring candidates who are motivated, capable, and digitally proficient can result in a more engaged workforce, reducing attrition rates. This is where Education at Work comes into play. Our non-profit organization offers unparalleled access to a US-based collegiate workforce, thanks to strong partnerships with universities that bring in new cohorts annually. The advantage is twofold. On one hand, these students are eager to apply their academic learning to real-world job opportunities. On the other hand, their digital nativeness ensures shorter and faster training and onboarding processes.

Workforce management is another significant factor contributing to high attrition rates. Inconsistent and unsociable working hours can lead to job dissatisfaction and eventually, employee turnover. To tackle this issue, Education at Work provides employers with the ability to deploy students in 30-minute work intervals. This innovative approach manages peaks and valleys in call volume, decreasing full-time costs and promoting a balanced work-study schedule for students. Consequently, businesses witness lower abandon rates and improved utilization rates, translating into substantial cost savings.

Another aspect that is often neglected is that creating a high-performance and rewarding culture within an organization is key to retaining employees. When staff feel they are contributing positively to a company’s success and are rewarded for it, they are more likely to stay committed. Education at Work provides a trained and committed workforce that delivers high performance on customer satisfaction and Key Performance Indicators (KPIs). This is supported by a stellar 90% customer satisfaction rating, a testament to Education at Work’s focus on training and coaching to enhance performance and foster a culture of excellence. On the other hand, the students get tuition assistance, a competitive wage and gain valuable career skills that open the door to a bright future.